FAQ - Spa Etiquette - Policies
Policies
Prices
Prices are subject to changes.
Gift Cards
Gift cards are valid for 3 years from time of purchase. They can only be redeemed for services not products.
Cancellations
Please give us 48 hour notice, to avoid cancellation fees. This way we have a chance to fill and re-book your appointment time. Please cancel directly online.
Important:
A 30% fee will be charged in case of late cancellation within 48 hours,
50% fee will be charged in case of no-show.
Please cancel direct online.
Prices are subject to changes.
Gift Cards
Gift cards are valid for 3 years from time of purchase. They can only be redeemed for services not products.
Cancellations
Please give us 48 hour notice, to avoid cancellation fees. This way we have a chance to fill and re-book your appointment time. Please cancel directly online.
Important:
A 30% fee will be charged in case of late cancellation within 48 hours,
50% fee will be charged in case of no-show.
Please cancel direct online.
Booking
How do I book for two?
We cater for individual guests or couple bookings.
Indulge in absolute privacy without other guests being present during your booking time.
We have massage and spa bookings available for individual bookings or two guests at the same time.
The booking site has couples treatments and the prices are for two guests.
How Can I book?
Apsara Day Spa accepts online bookings. Spa availabilities are visible on our booking system.
For a quick, direct answer please text Gesine on 0405 050 898.
Why can I not book over the phone?
Apsara Day Spa accepts online bookings, as we are a small, local business. We rely on our booking system to avoid double bookings and confusion about appointments. If you can not reach us, we are likely to be with guests. Feel free to send us an enquiry form or text.
My plans have changed, can I cancel my appointment?
Yes, we understand. Please give us 48 hour notice, to avoid cancellation fees. This way we have a chance to fill and re-book your appointment time. Please cancel directly online.
A 30% fee will be charged in case of late cancellation within 48 hours, a 50% fee will be charged in case of no-show.
Please cancel direct online.
Is money deducted straight away from my account?
Rest assured, no payment can be deducted until the time after the treatment.
I am nervous about leaving my card details online. Is this safe?
The booking system is totally private and confidential. At the time of the booking, the therapist can only see your name, contact details (phone/email), date and time as well as which treatment is booked.
At payment time the therapist can see your name, expiry date of card and last 4 digits of the card. The payment system does not disclose your type of card nor the bank you are banking with.
Gift Cards:
I have received a Gift Card. How do I book for my treatment?
Please go to our booking system. The booking system will ask for your details. Please put your payment details in. There is an option to leave a message. Provide your gift card number and value of the gift card in the message section.
As no money is deducted before a treatment, the therapist will be aware that this is a present and is pre-paid.
On your arrival, please mention the gift card and special occasion to the therapist. Rest assured - no money will be deducted.
I have purchased a gift card, but no gift card was received.
In rare instances, you will find the gift card in your spam section. This is due to your computer setting. Please check your spam mail.
How many rooms do you have?
Apsara Day Spa a spacious, purpose build spa cottage with amenities, suitable for 1 to 2 guests.
Larger groups need to be booked consecutively, with a 15 minute gap, to allow change over.
How many therapists do you have?
Apsara Day Spa has two highly qualified and experienced therapists available, one male massage therapist Chris, and Gesine, the diploma beauty therapist.
Expect a professional and consistent spa service as Apsara Day Spa.
Do you accept Health Fund Cards?
No, as a spa we do not include remedial or sports massages.
My questions are not listed. How can I get a quick answer?
For a quick answer, text Gesine on 0405 050 898 or fill out an enquiry form found in 'Contact'.
Alternatively, you can email us through apsaramassage@yahoo.com or fill out an enquiry form at this website.
Please do not leave voice mail messages. Text or email results in a faster response.
To check availabilities for the Spa or book direct, follow this link: https://www.apsarakatoomba.com.au
Thank you and Happy Booking!
We cater for individual guests or couple bookings.
Indulge in absolute privacy without other guests being present during your booking time.
We have massage and spa bookings available for individual bookings or two guests at the same time.
The booking site has couples treatments and the prices are for two guests.
How Can I book?
Apsara Day Spa accepts online bookings. Spa availabilities are visible on our booking system.
For a quick, direct answer please text Gesine on 0405 050 898.
Why can I not book over the phone?
Apsara Day Spa accepts online bookings, as we are a small, local business. We rely on our booking system to avoid double bookings and confusion about appointments. If you can not reach us, we are likely to be with guests. Feel free to send us an enquiry form or text.
My plans have changed, can I cancel my appointment?
Yes, we understand. Please give us 48 hour notice, to avoid cancellation fees. This way we have a chance to fill and re-book your appointment time. Please cancel directly online.
A 30% fee will be charged in case of late cancellation within 48 hours, a 50% fee will be charged in case of no-show.
Please cancel direct online.
Is money deducted straight away from my account?
Rest assured, no payment can be deducted until the time after the treatment.
I am nervous about leaving my card details online. Is this safe?
The booking system is totally private and confidential. At the time of the booking, the therapist can only see your name, contact details (phone/email), date and time as well as which treatment is booked.
At payment time the therapist can see your name, expiry date of card and last 4 digits of the card. The payment system does not disclose your type of card nor the bank you are banking with.
Gift Cards:
I have received a Gift Card. How do I book for my treatment?
Please go to our booking system. The booking system will ask for your details. Please put your payment details in. There is an option to leave a message. Provide your gift card number and value of the gift card in the message section.
As no money is deducted before a treatment, the therapist will be aware that this is a present and is pre-paid.
On your arrival, please mention the gift card and special occasion to the therapist. Rest assured - no money will be deducted.
I have purchased a gift card, but no gift card was received.
In rare instances, you will find the gift card in your spam section. This is due to your computer setting. Please check your spam mail.
How many rooms do you have?
Apsara Day Spa a spacious, purpose build spa cottage with amenities, suitable for 1 to 2 guests.
Larger groups need to be booked consecutively, with a 15 minute gap, to allow change over.
How many therapists do you have?
Apsara Day Spa has two highly qualified and experienced therapists available, one male massage therapist Chris, and Gesine, the diploma beauty therapist.
Expect a professional and consistent spa service as Apsara Day Spa.
Do you accept Health Fund Cards?
No, as a spa we do not include remedial or sports massages.
My questions are not listed. How can I get a quick answer?
For a quick answer, text Gesine on 0405 050 898 or fill out an enquiry form found in 'Contact'.
Alternatively, you can email us through apsaramassage@yahoo.com or fill out an enquiry form at this website.
Please do not leave voice mail messages. Text or email results in a faster response.
To check availabilities for the Spa or book direct, follow this link: https://www.apsarakatoomba.com.au
Thank you and Happy Booking!
Etiquette
Please arrive 10 minutes prior your to booked appointment.
You will need extra time to fill out a customer consultancy form and settle in.
Make sure you give yourself enough time, as we are not able to extend your booked treatment time as this would infringe on other guests relaxation time.
Please leave your jewellery at home or remove prior to your spa time.
Chris and Gesine wish you a relaxed and enjoyable spa time at Apsara Day Spa.
We have a range of massage and facial services to pamper you. Our treatments are non gender specific.
We encourage anyone to try out our spa – you certainly won't be disappointed!
Apsara Day Spa is on level ground and has wheel chair access.
You will need extra time to fill out a customer consultancy form and settle in.
Make sure you give yourself enough time, as we are not able to extend your booked treatment time as this would infringe on other guests relaxation time.
Please leave your jewellery at home or remove prior to your spa time.
Chris and Gesine wish you a relaxed and enjoyable spa time at Apsara Day Spa.
We have a range of massage and facial services to pamper you. Our treatments are non gender specific.
We encourage anyone to try out our spa – you certainly won't be disappointed!
Apsara Day Spa is on level ground and has wheel chair access.
